Telemedicine risks: Can online missteps cost you your license?

On Behalf of | Jun 4, 2025 | Medical Licensing

Telemedicine offers flexibility for healthcare providers across Pennsylvania. However, it also introduces new licensing risks. Mistakes made during virtual care can have grave consequences for any healthcare provider. They can also lead to investigations or disciplinary action from state licensing boards. Below are some common mistakes telehealth providers must avoid.

Common errors with serious consequences

Under Pennsylvania law, telehealth providers should meet the same standards as in-person care. These include:

  • Proper documentation: Incomplete or missing notes from telehealth visits may violate state regulations. You should keep a record of assessments, diagnoses and patient interactions.
  • Staying within your scope: You need a Pennsylvania license to treat patients in the state. Acting beyond your authorized scope can trigger license violations.
  • Verifying patient information: Not confirming a patient’s identity or location can affect care and break state rules. The PA Department of Health emphasizes this is a key step for secure and compliant telemedicine.

These common mistakes can quickly escalate into serious licensing issues if not addressed.

Disciplinary action in Pennsylvania

The state boards can investigate and discipline telemedicine-related misconduct. Penalties may include public reprimands or mandatory training. More severe cases can lead to suspension or loss of your license, depending on the severity of the issue or whether you harmed any patients.

How to protect your license

Even the best telehealth providers can make mistakes. The good news is you can reduce the risks through a few simple steps, which include:

  • Treating telehealth visits with the same professionalism as office visits
  • Documenting everything thoroughly, including patient consent and treatment rationale
  • Confirming patient identity and location at the start of every session
  • Using secure platforms and following HIPAA-compliant practices
  • Knowing your scope of practice and staying within legal boundaries

If you’re facing an investigation, consider reaching out to The Law Offices of Brian E. Quinn before making any decisions. Their experience in Pennsylvania license defense may help you better understand your options and respond appropriately. A timely, informed response can protect your career. Otherwise, you may end up losing your license.